Privacy Policy

This privacy policy explains how Money Release Limited collects, uses, and protects your personal information when you use this website or contact us regarding our services. It applies to potential clients and clients (referred to as “You” or “Your”).

Money Release Limited is committed to protecting your privacy and handling your personal data in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Money Release Limited is the data controller responsible for the personal information collected through this website and our services.

Registered Office: Harwood House, 43 Harwood Road, London, SW6 4QP
ead Office: 9 Linnet Gardens, Portishead, Bristol, BS20 7NB
Company Number: 09332792
ICO Registration: ZA168857

If you have any questions about this policy or how we handle your data, you can contact us by email at info@moneyrelease.co.uk, or by telephone on 0207 158 0881.

Principles We Follow

We will comply with data protection law, ensuring that personal information we hold about You is:

Used lawfully, fairly, and in a transparent way.
Collected only for valid purposes and not used in a way incompatible with those purposes.
Relevant and limited to what is necessary for the purposes we have explained.
Accurate and kept up to date.
Retained only as long as necessary for the purposes described.
Kept securely.

Your Consent

By using this website and/or appointing us to provide services, You accept this Privacy Policy and expressly consent to the collection, use, and disclosure of Your personal information as described.

If You object to any of the uses described, please contact us at info@moneyrelease.co.uk. In some cases, we may not be able to provide our services if consent is withdrawn.

You also consent to us placing cookies or similar technologies on your device as described in the Cookies & Similar Technologies section.

Information We Collect

We may collect the following types of personal information:

Standard Personal Information:

Name
Address
Date of Birth
Email address
Telephone numbers
National Insurance number
Proof of identity and proof of address
Financial information
Property information relevant to equity release enquiries
Policy preferences
Bank account details
Any other information you provide when contacting us

Special Categories of Personal Information (more sensitive):

Race, ethnicity, spoken language, and nationality
Health information, including medical conditions
Information about offences or criminal convictions

Technical Information:

IP address
Browser type
Usage data from website interactions, tools, and calculators

How We Collect Information

We collect personal information when you:

Complete a contact or enquiry form on our website
Request a consultation or call back
Contact us by email or telephone
Use tools or calculators on our website
Engage us to provide mortgage or equity release advice

How We Use Your Information

We process personal information for the following purposes:

To respond to enquiries and provide the services you request
To provide regulated mortgage and equity release advice
To communicate with you about your enquiry or services
To contact You about updates to our website and services
To comply with regulatory and legal obligations
To improve our website and services
To provide information about products or services that may be of interest, if You have consented

For special categories of personal information, we only process it with your explicit consent, for legal obligations, or to protect your or someone else’s interests when you cannot give consent.

Legal Basis for Processing

We process personal data under the following lawful bases:

Contract – necessary to provide the services you have requested.
Legal obligation – to comply with regulatory requirements.
Legitimate interests – for the operation and improvement of our services.
Consent – where you have agreed to receive marketing communications or the processing of sensitive data.

Sharing Your Information

We may share your personal information with trusted third parties where necessary to provide our services or comply with legal obligations, including:

Mortgage and equity release lenders
Product providers
Professional advisers (solicitors, surveyors)
Technology or service providers that support our business
Regulatory authorities
Anti-money laundering services
Selected trusted partners

We do not sell your personal data.

Third-party service providers process your personal information to provide access to their services, assist in processing applications, compliance, and other services necessary for the delivery of our own services.

You will always have the option to opt-in or withdraw consent for marketing communications.

Data Retention

We retain personal information only as long as necessary for the purposes it was collected, including legal, accounting, or regulatory requirements.

For regulated financial advice, we may retain records for a minimum of six years or longer as required.
Personal information may be anonymised for research or analysis once it is no longer needed.
Once you are no longer benefiting from our services, personal data will be securely destroyed in accordance with our data retention policy.

Cookies & Similar Technologies

We use cookies and similar technologies to improve user experience and provide our services.

Essential Cookies:

Necessary for the core functioning of our website and services.
We use essential cookies to enable core website functions, including:
- Resuming an enquiry or application process if you return to the website
- Sending a magic link to continue your application
These cookies do not require consent but are disclosed here for transparency.

Non-Essential Cookies:

Used to understand how visitors use our website and improve our services.
Example: Google Analytics 4 (GA4), which collects anonymized usage data.
Consent required: These cookies will only be set if you agree via our cookie banner.

Marketing/Retargeting Cookies

Used to show relevant advertisements to visitors who have interacted with our website but not completed a service request.
Example: Google Ads remarketing cookies.
Consent required: These cookies will only be set if you agree via our cookie banner.

Managing Cookies:

Most web browsers allow you to manage or delete cookies through browser settings
For more information on cookies and how to control them, visit www.allaboutcookies.org

Third-Party Links

Links to third-party websites are provided for convenience. We cannot accept responsibility for their content or privacy practices. Please review their privacy policies.

Your Rights

Under data protection law, You have the right to:

Request access to your personal data (data subject access request)
Request correction of inaccurate information
Request deletion of data where there is no legitimate reason to retain it
Object to processing based on legitimate interests or direct marketing
Request restriction of processing
Request transfer of your data
Withdraw consent for specific processing at any time

To exercise any of these rights, contact us via info@moneyrelease.co.uk.

Complaints

If you are unhappy with how we handle your personal information, you can lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Changes to This Policy

We may update this privacy policy to reflect changes in legal requirements or our services.

Last updated: 9 March 2026